"As shippers continue to automate more and more processes within their transportation operations, the management of freight claims remains both document- and labor-intensive and, therefore, a drain on productivity," said Frank Cirimele, director of products and services at Cass. "With Cass Freight Claims Services, shippers can achieve a trusted and improved process without being mired in day-to-day workload."
Using the outsourced service, Cass clients are able to centralize claims filing and move claims management to a systematic, automated process, freeing up internal resources to focus on claims and damage avoidance instead. The system automates communication with carriers and provides document management, freight claims expertise and full reporting for current and historical claims. Shippers gain complete visibility to claims status through an online portal and are kept abreast of status changes via automated email notification.
Cass disbursed more than $20bn in 2011 on behalf its freight payment clients. Its solutions include invoice processing, freight rating and audit, freight accounting, freight payment and related business intelligence. Cass also provides market logistics data, including benchmark data services and the publicly available Cass Transportation Indexes.
