The system includes a low-frequencyreader built into a counter, and passive tags attached to tiny models of furniture and samples of fabric.
The store already offers customers a service known as Any Shape, Any Fabric, by which potential buyers at the store can proceed to a display on the wall and select cards depicting various styles of chairs and sofas, as well as cards dedicated to specific fabric types and colors. They can then manually input the details printed on the cards into a computer at the store, in order to view what that piece of furniture might look like with the fabric selected.
However, John Lewis' innovation team, headed by John Vary, the company's innovation manager of IT, wanted a technological option to make the experimentation with shapes and colors simpler and more fun.
