Johnson Controls (JCI) speeds its aftermarket car parts to customers like Mopar, Toyota, and DaimlerChrysler in 48 hours or less. Recently, a new automated inventory management and shipping system installed at JCI has helped to improve service. For customers like Mopar, JCI keeps several years' worth of inventory on hand so it can offer that quick turnaround to its dealers for particular parts.

Plant Manager Tom Johnson oversees JCI's Winchester, KY, aftermarket service center. The center stores replacement automotive parts, including seat assemblies and other large automobile interior components. "We needed a system to ensure proper picking of on-hand inventory to meet our daily customer orders."

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