Shipper-carrier relationships in the ocean freight arena continue to suffer from damage done during the recession, when many long-term partnerships were strained or broken, says Ron Marotta, vice president of Yusen Logistics. Shippers are looking for providers to come to the table with ideas and innovation rather than more rate increases and surcharges, he says, particularly with regards to more automation and better exception management. [Run Time (Min.): 10:37]