Coming out of the Retail Value Chain Federation Fall Conference, it was clear that retailers, merchandise suppliers and even service providers are facing a do-or-die situation. It's a simple choice – adapt to meet the needs of today's consumer or become obsolete. Period. That means optimizing drop ship and direct-to-consumer operations, practicing strategic trading partner relationship management, expanding into untapped markets, and increasing face-to-face collaboration. -Kim Zablocky, Founder and Chairman, Retail Value Chain Federation (RVCF)
Neiman Marcus Group Ltd. is trying to remove the pain from growing online sales that trigger big, bulky items and high financial stakes for the retailer.
Amazon is the great disruptor, in part because innovation is built into their culture. It’s in their DNA to try new things knowing some of them will fail, and they are experimenting and learning all the time. This cycle of innovation has enabled them to disrupt retail by raising customer expectations – anticipating what customers want and responding with new products and services before anyone else. Amazon is resetting customer expectations around convenience, speed, price and selection. -Robert Dold, Retail Industry Leader, Fortna
Online mattress start-up Casper is opening its first permanent store, a 3,000-square-foot location in New York, where shoppers are invited to not only look at the company’s mattresses, pillows and bedding, but also to use them. Dozing off is encouraged, executives say.