Enrique Castillo, president and chief operating officer of Fast Logistics Group, relates how the lead logistics provider adopted a sales and operations planning (S&OP) process to improve the reliability of delivery for major consumer-goods brands. A finalist in the SupplyChainBrain/CSCMP Supply Chain Innovation Award for 2014.

While most manufacturers and retailers realize there is a large gap between where they are today and where they need to be to meet customers' expectations, many fail to use advanced technologies and best practices, according to a JDA survey of 255 executives across 17 countries, representing a wide range of retailers and manufacturers.

PrimeRevenue Inc. has released version 2.0 of SCiCustomer, the vendor's software for managing receivables.

Demand planners are coping with the growing complexity of consumer-goods supply chains. Most of all, they have to do a better job of getting the numbers right, says Robert F. Byrne, chief executive officer of Terra Technology.