Redbox has an unusual supply chain, with 10 new product introductions a week and no replenishments. An algorithm effectively allocates new DVD's among 43,000 kiosks, but this allocation is quickly skewed when customers use different kiosks to rent and return. Matt James, vice president, explains how the company solves this problem.

The shift of most U.S. furniture manufacturing to offshore locations has extended lead times by 90 days for furniture retailer Haverty's. John Gross, eastern regional manager, says a policy of "trust but verify" is essential to ensure that suppliers deliver on time.

The maker and distributor of heating, air conditioning, ventilation and refrigeration units looks to improve the forecast and optimize inventory - while expanding its store network and boosting customer service.

Same-day and next-day delivery are not services normally associated with furniture stores, but City Furniture is changing that in South Florida. City's fast delivery program, which began 12 years ago, has become a key competitive advantage and is changing customer expectations for the industry.