Analyst Insight: Consumer products companies are making far greater use of alternative sales channels than ever before. They are proactively reaching out to customers, whether in B2B or B2C environments, to gain share of mind and increase sales. Consumer products companies have also become much more active using their own websites and utilizing marketplaces as a means to increase their product's visibility and availability to potential customers. – Bruce Tompkins, Executive Director, Tompkins Supply Chain Consortium
The buzz about the threat of mobile/e-commerce to physical stores has at times echoed "All About Eve," with "thumb shopping" playing the role of the ingénue poised to outshine those brick-and-mortar has-beens. But mobile shopping will actually have the opposite effect, according to Matt Moog, CEO of PowerReviews, which bills itself as a "Consumer Engagement Engine" that helps companies connect shoppers at the moment of purchase to drive sales.
An estimated 67 percent of a recent survey's respondents under the age of 50 are interested in using mobile technology for as many purchases as possible. Moreover, 46 percent under 50 would like personalized offers sent to their smartphones while shopping in-store.
Long a laggard in online sales, the Swedish retailer Ikea, which is privately held, has finally recognized the need for a more robust e-commerce presence.
More than 80 percent of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.
Omnichannel represents the biggest growth opportunity for the consumer goods and retail industry, according to a report from EY and the Consumer Goods Forum.
Macy's Inc. plans to relocate its West Sacramento, Calif., direct-to-consumer fulfillment center to a larger facility in a nearby location to support continued sales growth driven by its omnichannel strategy.
There's a wake-up call for American digital marketers who aren't actively developing their international online markets. While there are many risks to taking your business online to other nations, the risk of not going global, or of waiting too long to make the move, almost certainly will be greater.
Price optimization is the next frontier on the retail battle lines, with Walmart and Amazon waging a fierce battle to best each other on price. It's a fight that Amazon is winning thanks to its pricing strategy, according to the Price Perception Index (PPI) for digital retail.
The online grocery delivery business seems to get more crowded - and more competitive - by the minute. Tech giants Google and Amazon.com are offering it in some major cities, and so are upstarts such as Instacart, Postmates and FreshDirect. These newcomers are battling with more established businesses such as Peapod, which has been delivering groceries for more than 20 years, and services from companies such as Wal-Mart that allow customers to place orders online and pick them up at a nearby store.