Rapid growth leaves the global giant with a tangle of incompatible business processes. The solution: a company-wide program to centralize and standardize.

A conversation with Richard Herrin, forecasting and planning manager-NAFTA region, for Syngenta, a global agribusiness based in Basel, Switzerland.

Castrol's European operation faced a common supply-chain conundrum: excess inventory and poor customer service. A new planning department separate from execution, coupled with technology from ToolsGroup, got the company's supply chain back on track.