Customer Support: It's Not Getting Any Easier August 5, 2009 Rick Cameron, Vice President, Customer Support Services, Glasshouse Technologies
"Myth-Busting" in Spare-Parts Management August 5, 2009 Frank Steiner, Director, Field Services for the Americas, Lumenis
Interlog Marks a Decade of Focusing on Service and the Aftermarket August 5, 2009 Debra Haym, General Manager, Worldwide Business Research
The Changing World of Service Parts Management and Repair August 5, 2009 Douglas Brown, Interface Management Leader, Kyocera Communications
Focus, Visibility, Control: TDK Lambda Slashes Supply-Chain Costs August 5, 2009 Tom Dannemiller, Director of Operations, TDK Lambda Americas
How Nikon Precision Manages Quality Detection for Service Parts August 5, 2009 Sean McNamara, Vice President, Operations, Nikon Precision, Inc.
Warranty Management: A Revenue Opportunity, Not a Necessary Evil August 5, 2009 Michael Olmsted, V. P. North American Services & Quality, Satisloh North America
How Diebold Meets the Challenge of Reverse Logistics August 5, 2009 Dan Pittman, Director, Global Service Logistics, Diebold