Challenge: A top-10 big-box retailer needed to consolidate returns processing and improve returns management, vendor returns consolidation and liquidation yield. They were sorting returns at more than 450 store locations, and sending single packages in small shipments to vendors receiving returns. The company wanted returns data visibility to aid forward-focused planning and warehouse management.
Berkshire Grey Inc., a provider of AI-enabled robotic solutions that automate supply chain processes, introduced its Reverse Logistics solution to help retailers accelerate the resale of returned goods and improve labor utilization in the returns process.
Narvar, a customer engagement post-purchase platform, and Cycleon, a returns management provider, have announced a partnership to create a full-service global returns solution for retailers.
In the fast-moving sportswear market, one must be nimble to stay ahead of the competition. The increasing popularity of online shopping, accelerated by the COVID-19 pandemic, has brought entirely new challenges to retailers such as athletic and casual wear seller Puma. And the company has recently done some fancy footwork to make sure it stays in an omnichannel marketplace, now and far into the future.
Inmar Intelligence, a data-driven technology-enabled services company specializing in processing retail and e-commerce returns, and Happy Returns, provider of end-to-end return solutions for retailers and their customers, recently announced an agreement where Inmar Intelligence will be a reseller of Happy Returns’ Returns Bar and Online Returns Exchange Services.
Reverse logistics has become a prerequisite for businesses dealing with connected in-field assets that are managed by service-based contracts. But many have yet to master the complex process, which is directly linked to an organization’s profitability.