The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner Inc. said organizations must ignore three myths in order to achieve a superior customer experience.
Carmakers in Britain have triggered some Brexit contingency plans, such as certifying models in the EU, and are working on redrawing production schedules and stockpiling more parts to defend against any loss of unfettered trade after Brexit.
Every year around this time, members of the San Francisco Roundtable of the Council of Supply Chain Management Professionals come together to debate an eternal question: What’s next?
Every year around this time, members of the San Francisco Roundtable of the Council of Supply Chain Management Professionals come together to debate an eternal question: What’s next?