When ConnectOne Bancorp was looking to upgrade its customer interaction systems, its chief executive faced an issue that can permeate any company: resistance to change among employees.

Customer expectations are continuously evolving, and every business wants to innovate and differentiate itself to grow revenue without compromising margins. A customer experience-driven supply chain is an absolute necessity toward achieving these seemingly divergent goals.

There is no shortage of predictions about how artificial intelligence is going to reshape where, how and if people work in the future.

As organizations continue to embrace digital transformation, they are finding that digital business is not as simple as buying the latest technology — it requires significant changes to culture and systems. A recent Gartner, Inc. survey found that only a small number of organizations have been able to successfully scale their digital initiatives beyond the experimentation and piloting stages.

Even in a strong economy, finding the perfect job can be a challenge. That’s especially true in the highly specialized world of supply-chain management.

Success in the modern-day world of financial leadership is about more than a game of numbers.