When did the supply chain become so complex? Just looking at the typical procurement department, for example, we see that the straightforward RFP, with cost as the deciding factor, is reaching near-extinction.

One night last January, Mark Shields was home in his kitchen making hummus, listening to This American Life, WBEZ's popular syndicated radio show. He was streaming the podcast on his Mac laptop via Apple's AirPort technology, which turned out to be an appropriate platform for listening to the episode, given that the subject was Apple itself.

Analyst Insight: The Warehousing Education and Research Council's latest benchmarking study shows that the performance gap between best-in-class and "Major Opportunity" warehouses remains large. In order to close the performance gap, Major Opportunity warehouses need to understand how to find their process weeds and pull them up by the roots. By aligning shop floor metrics to corporate strategy, companies link accountability to where the work gets done and will begin to close the gap. - Joe Tillman, senior researcher, Supply Chain Visions

Analyst's Insight: Every day in the trade press and across our laptops, we read about infrastructure weaknesses, transportation shortages, closing businesses, unemployment rates and all the other ills associated with the dreaded "R" word - recession. We know from our members how challenging these past few years have been, and we support and admire the collaboration and focus on best practices that are clearly evident and becoming more and more important in logistics. - Michael Mikitka, CEO, Warehousing Education and Research Council