What exactly is "optimization" as it relates to supply-chain management today? Here are some of the drivers behind that concept.

Modern customer service is no longer simply about selling products — it’s about offering an entire experience.

Once considered a premium option — assuming it was available at all — same-day service is now the standard for many e-commerce shoppers.

Managing risk is a critical aspect of any buyer's job — and globalization has made that task more difficult than ever.