Same-day and next-day delivery are not services normally associated with furniture stores, but City Furniture is changing that in South Florida. City's fast delivery program, which began 12 years ago, has become a key competitive advantage and is changing customer expectations for the industry.
As a major distributor of food supplies to restaurants, Quality Custom Distribution must monitor and document warehouse and in-transit temperatures for products ranging across four different temperature zones. A custom designed fleet and tailored solutions ensure supply chain integrity for every customer.
Innovation is the top goal for the business community, according to ChainLink Research's annual survey of manufacturers, distributors, retailers, and solutions and logistics services providers.
Getting customers whatever they need whenever they need it, and as quickly as they expect it, has become easier. Yet the returns process has some retailers winning and others floundering.