E-Commerce/Omni-Channel

Startup Couriers Snatch Toehold in Shake-Up of the FedEx Era

July 22, 2021

Surging e-commerce is generating more package deliveries than giant couriers can handle, but the logjam is spawning startups with new ways of speeding deliveries.

Future-Proofing the Business With Digital Buyer Technologies

July 18, 2021

Todd Heimes, SCB Contributor

The majority of mid-sized to large B2B buyers anticipate that their organizations will continue to do more purchasing online, according to a report by Amazon Business.

AfterShip Launches AI-Powered Delivery Date Prediction Tool

July 15, 2021

SupplyChainBrain

AfterShip, a post-purchase engagement and tracking platform for ecommerce businesses, has announced the launch of its new AI-powered Delivery Date Prediction tool.

How Carriers and Shippers Will Navigate an Unpredictable Peak Season

How Online Returns Will Impact the Post-Covid Customer Experience

July 15, 2021

Julian Mitchell, SCB Contributor

Managing returns is driving up costs and becoming a growing concern for business leaders. As such, it’s never been more important for retailers to solve the reverse logistics puzzle.

Logistics Braces for the ‘Grand Reopening’ — But Will Workers Show Up?

July 12, 2021

Robert J. Bowman, SupplyChainBrain

Are logistics companies ready for the “Grand Reopening?”

VIDEO

Watch: The U.S. Postal Service’s 10-Year Plan: Will It Work?

July 8, 2021

Robert J. Bowman, SupplyChainBrain

John Haber, founder and chief executive officer of Spend Management Experts, dissects the U.S. Postal Service’s 10-year plan for reviving operations and reaching profitability.

What's Really Slowing Food Delivery, and How Logistics Tech Can Help

July 2, 2021

Krishna Khandelwal, SCB Contributor

More than 90% of restaurants say they’ll continue using third-party delivery services after the pandemic.

Six Keys to Serving the Post-Pandemic End Customer

July 1, 2021

Shawn Muma, SCB Contributor

On the tail of e-commerce’s biggest ever growth spurt, the "new customer" demands near-instant delivery, bespoke products and services, dynamic pricing, and a delightful user experience.

E-Commerce Aggregators Are Spurring a New Kind of Gold Rush

June 30, 2021

Kenny Tsang, SCB Contributor

Investors are pouring billions into successful global marketplace sellers and businesses, providing back-end resources to expand internationally.

Packages are unloaded from a FedEx Corp. truck in New York City.

How E-Tailers Are Greening the Last Mile

June 30, 2021

Matt Huckeba, SCB Contributor

Demand for last-mile delivery services is booming around the world — expected to jump nearly 80% globally in the next decade. Here are a few ways e-commerce and logistics companies are aiming to reverse their environmental impact.

E-Commerce/Omni-Channel

The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.