Overall, the report found most executives are feeling optimistic about business. Less than 10% of respondents expected sales to decrease year-over-year.
The move came out January 26 after a BBC documentary entitled “Boohoo’s Broken Promises” accused the fast-fashion chain of putting undue pressure on garment suppliers.
Among those who admitted to committing returns policy abuse, fraud, or other unfavorable return behaviors, between 20% and 30% said they engaged in this behavior at least once a week.
When it comes to meeting customer expectations for last-mile delivery, it's not just about speed. Service quality and visibility are equally important, says Jim Waters, vice president of marketing with Frayt.
One way consumers can help reduce returns (and growing landfills) is to shop more conscientiously by going into stores to test out products before making a repeat purchase online.
This guide helps you navigate the complexities of the choice, ensuring that your chosen partner not only aligns with your brand's goals, but also elevates your customers' experience.
The latest supply-chain news, analysis, trends and tools for executives in the retail industry — which comprises companies that operate physical or internet stores with diversified product lines. Learn how pharmaceutical and biotech companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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