The parcel and freight market has seen big changes in the dynamic between shippers and carriers over the past 12 months. Jason Smith, assistant vice president with U.S. Bank, explains.

In an industry known for its volatility and highly competitive nature, parcel carriers must nonetheless prioritize strong relations with their customers, says Don Caddy, chief executive officer of Engineering Innovation.

The organization ordered ten additional Ford E-Transit vans that will be deployed in Győr, Pécs, Zalaegerszeg and Szeged next year.

There's a shift happening in the parcel market in favor of shippers, says Robyn Meyer, senior vice president of parcel strategy and solutions with Transportation Insight.

Professor Missy Cummings explained the limitations of artificial intelligence, warning, “There’s so much hype out there; it’s your job as supply chain executives to understand what’s real and what’s not.”

Josh Dunham, chief executive officer of Reveel, describes four best practices that parcel shippers are employing in their relationships with carriers today.

While demand has dropped since then, the innovations remain, says Jakki Krage Strako, chief commerce and business solutions officer with the U.S. Postal Service.

Digital customer engagement has emerged as a pivotal factor in maintaining a competitive edge, by improving the delivery experience, capturing customer feedback and reducing delivery costs.

New brands benefit by working with providers that can handle both consumer e-commerce and business-to-business fulfillment, says Austin Kreinz, founder and chief executive officer of Atomix Logistics.

Adopting a technology-driven approach to sustainability offers more advantages than tighter regulations that disproportionately benefit large-scale corporations and drive up prices.