The pandemic accelerated a program by Tractor Supply Co. to jump into home delivery with a fleet of crowdsourced drivers.

Resurge, a new provider of warehousing and order-fulfillment services, needed a WMS that would allow it to grow quickly — but it couldn’t have anticipated how fast growth would come with the arrival of the pandemic.

When it comes to global supply chains, resilience is the buzzword of 2021. But are companies doing more than talking about it?

Craig Bailey, associate principal for strategy and business transformation with The Hackett Group, Inc., details how the COVID-19 pandemic affected working capital, inventory levels, corporate debt and payments to suppliers during 2020.