The holiday season is a make or break scramble for retailers. Their offices are busy and everyone is in a high stress mode to make the season profitable. They invest in getting people in their stores or on their sites with attractive offers. Unfortunately, this omnichannel approach has given way to increase "out-of-stock" challenges.
Today's consumer is a lot different than the consumer of 5 years ago, or even one year ago. Consumers today are making purchases both on and offline, through mobile devices, and even social channels from all over the world. Retailers are transforming their business strategies to engage these consumers, wherever they are, but not every retailer is seeing the payoff for their efforts.
Apparel is the most popular retail category among all channels, according to a survey by OneStop Internet. The survey revealed that apparel is driving online growth, with 45 percent of respondents saying they plan to buy more clothing online than any other retail category in the next year.
Continuing growth in e-commerce is fueling a tight market for distribution and fulfillment centers space, either leased, purchased or through a partner, as companies look to expand their networks to meet growing consumer demand for rapid parcel delivery.
The explosive growth of e-commerce sales is bringing a subsequent spike in e-commerce returns. To put it in perspective: Returns are projected to grow at a 15 percent annual rate, and 30 percent of online purchases were returned last year, according to research from commercial real estate firm CBRE.
As e-commerce shopping booms, Canadians are making their way to online stores and many of them are choosing outside merchants. At least 70 percent of Canadians' purchases in 2015 were from merchants based outside the country because these online retailers often have better prices or provide goods not available in Canada.
Turtle Wax drove 1.3 million page views with its content when it added consumer-generated content to its website. The goal for Turtle Wax was to transform a static website into a dynamic place where showcasing its products was a priority.
Much as it has with cloud computing, Amazon is poised to move in a big way into third-party transportation and logistics services, leveraging its vast network of fulfillment and distribution centers as well as its massive data and cloud assets, according to an equity analyst and media reports.