Late or inaccurate deliveries greatly impact consumers' future decisions to shop with a retailer online, by phone or in the store, according to a Voxware study of 500 consumers.
Research released by Voxware indicates two thirds of consumers return online or phone purchases because of retailer error - usually delivering an item in the wrong size or color - and repeat business suffers as a result. On top of that, the returns process is flawed in many cases.
Late or inaccurate deliveries can have a major negative impact on consumers' future decisions to shop with a retailer online, by phone, or in the store, according to a study released by Voxware.
Voxware has introduced the Cloud Voice Management Suite (VMS), a voice-based system for distribution and other tasks. Users can receive the ready-to-deploy product upon completion of a questionnaire.
