Complete integration of business-critical technologies is a major driver for success in omnichannel retail and overall retail performance, but nearly half of respondents to a recent report say their technology isn't up to the job.
Retailers can no longer wait to adopt BOPIS - the ability to buy online, pick up in store - according to a report from Kibo, a cloud-based omnichannel commerce platform provider. But a small percentage, only percent 7 percent, act to ensure that a sale is made.
Digital services are now expected as standard by consumers, with retailers needing to adapt or risk their losing business altogether, according to a report from Kibo, a cloud-based omnichannel platform.
