The growth of e-commerce and retailers’ investments in multichannel strategies are resulting in the need for additional last-mile network alternatives. National last-mile providers such as FedEx, UPS and the U.S. Postal Service, struggled to deliver on time during the early days of the COVID-19 pandemic due to the rapid shift of online ordering. They have since focused on righting their networks. For UPS, in particular, that has meant focusing on profitable growth instead of volume.