Do modern-day retail customer-loyalty programs really make for loyal customers? The loyalty program is a tried and true maneuver to keep shoppers from straying to rival retailers. In its original manifestation, though, it was largely a means of mining information about customers, who were otherwise anonymous in the brick-and-mortar world. Read More

Inventory management poses a huge challenge to retailers today — but it’s also the key to matching supply with demand in difficult times.

The literal symptoms of COVID-19 are, for most people, passing. But the virus’s impact on retail supply chains is permanent.

A lot of factors go into the success or failure of consumer brands, but one of them stands out today: the supply chain.

Shifting U.S. population patterns, caused in large part by the COVID-19 pandemic, are posing a new challenge for e-tailers looking to stay close to customers.

The latest edition of the E-Tailers’ Almanac offers a glimpse of what 2021 holds in store for online merchants.