For e-tailers today, it’s tough enough staying in the race with Amazon.com for customer-service excellence — let alone winning it, and making a profit in the bargain. Read more.

Inventory management poses a huge challenge to retailers today — but it’s also the key to matching supply with demand in difficult times.

The literal symptoms of COVID-19 are, for most people, passing. But the virus’s impact on retail supply chains is permanent.

A lot of factors go into the success or failure of consumer brands, but one of them stands out today: the supply chain.

Shifting U.S. population patterns, caused in large part by the COVID-19 pandemic, are posing a new challenge for e-tailers looking to stay close to customers.

The latest edition of the E-Tailers’ Almanac offers a glimpse of what 2021 holds in store for online merchants.