Tudespensa.com (Your Pantry), a Spanish online supermarket, delivers food, household cleaning supplies, toiletries and other products to customers throughout Spain, from its central warehouse located in Madrid. To ensure that the high volume of goods are delivered quickly, and at the scheduled time and place, its warehouse employs radio frequency identification to help it load ordered goods into the proper delivery vehicle and in the correct sequence, according to Jose Vicente Caballero, the logistics manager of DLR, a provider of controlled temperature-storage and order-picking services.

Robert Byrne, CEO of Terra Technology, discusses highlights of Terra's 2012 benchmarking study on forecasting, which is based on raw data collected from the major CPG companies that are Terra's customers. Byrne explains why forecast accuracy is moving in the wrong direction and what companies can do to correct this trend.

Best Buy recently removed e-mail support from its web site, a move the company said was designed to improve response and to give customers the kind of interactions they seek. The problem with this change is twofold.

The last two years have brought an explosion of cloud-based Software as a Service (SaaS) provided in long-term subscription or on-demand models. Both new application providers and traditional enterprise software license firms have provided new versions of their software and services to ensure a market presence in these sectors of the technology market (though there are still a few hold-outs that sell only on-premise licenses).

The consumer of the future will be more mobile, social and self-sufficient, willing to share details on themselves and their preferences in exchange for highly personalized relationships with their favorite stores, according to a new IBM consumer survey. The study also found that consumers' willingness to advocate for a particular retailer is becoming multifaceted, with consumers looking for a flawless experience, whether it's when they're researching, purchasing, or receiving delivery.