Americans generate 25 percent more trash during the holidays and, historically, that’s been a gift to the companies that sell it to recycling processors overseas.
Black Friday results have reinforced that this U.S. holiday shopping season will be one of the best in recent memory. But even in good times, there are concerns for retailers.
Every company speaks of the need to adopt a "customer-centric" approach. Here's how Kimberly-Clark, a U.S. multinational consumer products company, achieves that elusive goal.