After voice-directed picking replaced its paper-based system, a retailer in western Canada found that it was no longer shorting deliveries to its stores.

ADT Security Systems joins with Inmar Reverse Logistics to revamp the company's method for the receipt, management and disposition of returned parts, an opportunity that it had previously overlooked.

A conversation with Edgar Blanco, research and executive director, SCALE Latin America, MIT Center for Transportation & Logistics.