Service Parts Management

Service Supply Chain Optimization Reduces Operational Costs, Increases Customer Loyalty and Generates Recurring Revenue

July 14, 2014

OnProcess Technology

Success Requires Comprehensive, Integrated Approach Using the Proper People, Processes and Technology

Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs

July 14, 2014

OnProcess Technology

Identifying Customer Incidents with High Propensity for Remote Resolution Allows Cable and Broadband MSOs to Cancel a Greater Percentage of On-Site Visits

MTU Aero Engines Awards Parts Delivery Contract to TNT Express

July 11, 2014

TNT

TNT Express has been awarded a contract for the provision of international and domestic delivery services to Germany's leading engine manufacturer, MTU Aero Engines.

TNT Express to Move Lufthansa Bombardier Aviation Services' Mission-critical Parts in Germany

June 30, 2014

TNT Express

Lufthansa Bombardier Aviation Services has awarded TNT Express the transportation contact to ship mission-critical aviation parts within Germany. As part of the deal, TNT Express collects the parts from Bombardier's warehouse in Groß-Gerau between 10 p.m. and 11 p.m. and delivers them to LBAS aircraft maintenance engineers and mechanics in Berlin Schoenefeld Airport the next morning before 6 a.m.

MRO Provider Uses RFID to Manage Aircraft Parts It Services

June 25, 2014

RFID Journal

While Airbus and other aircraft manufacturers have been taking a leading role in deploying radio frequency identification for the management of airplane parts, one aviation company has leveraged Airbus' knowledge to create its own solution. Abu Dhabi Aircraft Technologies (ADAT) - a third-party provider of maintenance, repair and overhaul services - has deployed an RFID system at its facility to manage work-in-progress for the parts it services for its customers, which include Airbus and other aircraft manufacturers. The system has helped ADAT reduce turnaround times, and has provided information that the firm can employ to further improve efficiency.

Reverse Logistics: T-Mobile's 'Secret Weapon' for Generating Revenue

June 23, 2014

Robert J. Bowman, SupplyChainBrain

It's been called everything from a nuisance to a necessary evil. But reverse logistics can be much more than that.

DHL Deploys Helicopters for Deliveries in Los Angeles

May 13, 2014

DHL

DHL has launched a helicopter service to provide early-morning delivery to several major banking customers in downtown Los Angeles.

In Automotive and Aerospace, Every Part Matters

May 5, 2014

Robert J. Bowman, SupplyChainBrain

Think it's tough tracking finished goods from source to sale? Trying doing the same for the millions of parts that go into them.

Supply Chain's Carbon Impact: More Than a Footprint

April 21, 2014

Robert J. Bowman, SupplyChainBrain

Carbon footprint: What a misleading metaphor that is.

The Air-Cargo Freighter as Endangered Species

March 31, 2014

Robert J. Bowman, SupplyChainBrain

It's getting harder and harder to keep air-cargo freighters profitably aloft.

Service Parts Management

The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.