Respect. Empathy. Flexibility. If you are in charge of securing and managing workers in warehouses, distribution centers, trucks and delivery vans, it might be an idea to view these three words as a mantra.
The union is pushing for pay rises, better flexibility for flights, and improved operational reliability, as American Airlines reported record revenue.
Women have been entering the supply chain workforce in greater numbers in recent years. Yet female employees accounted for 41% of that workforce in 2021, up from 35% in 2016.
It's critical that HR and operations partner rather than work separately if frontline workers are to be successfully retained, says Rachel Bates, chief revenue officer at WorkStep.
It's time to move beyond short-term cost cutting to a more strategic approach to supply chain management, says James Hendrickson, president and general manager of Verses Enterprise.
Heightened customer expectation, constrained resources and generational differences in purchasing are among the changes in the supply chain that companies must respond to, says Wonil Gregg, vice president of customer engagement at DCPerform.