Retail stores are increasingly adopting a hybrid model, whereby they accommodate both in-store shoppers and the fulfillment of e-commerce orders, according to John Morris, retail and industrial & logistics leader, and Melina Cordero, managing director for retail capital markets, with CBRE.

In 2020, COVID-19 caused retailers and shoppers alike to adapt to new shopping experiences, including curbside pickup and drop-ship. In 2021, we’ll see a continued transformation of omnichannel buying behavior.

Many of the supply-chain shortages caused by the coronavirus pandemic have one thing in common: a lack of plastic and cardboard containers to put them in.

As vaccines roll out more broadly, and countries begin to get the coronavirus under control, attention will turn to the recovery and a return to normal operations. The supply chain will play an integral role in this effort, and will itself emerge in a different shape, with COVID-19 leaving a lasting legacy on many areas of transportation and warehousing.

Jeff Orschell, Americas retail leader with EY, discusses the results of the consultancy’s ongoing series of surveys of retail consumer behavior during the coronavirus pandemic.