As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.
The goal of omnichannel retailing is to create a seamless and transparent experience for the customer that enhances the retailer's brand. To date, the omnichannel retailing focus has been largely on the selling experience and not how the retailer gets the goods into the customer's hands. However, customers measure the entire shopping experience, including delivery. Omnichannel selling is making retailers responsible for home delivery, whether they like it or not, and last-mile delivery performance is the last word about the retailer in the customer's mind.
Challenge: A top-tier athletic footwear brand needed to gain quicker access to supplier information and share purchase order information with several hundred vendors and factories. The company was relying on manually intensive methods, with high error rates and long cycle times.
Li Tong Group is partnering with Microsoft Hong Kong to offer consumers a means of trading in mobile phones, laptops, game consoles and tablets for coupons that can be applied toward purchases of all products available at Microsoft's online store.
Challenge: Handling multimodal logistics over a period of rapid growth with spreadsheets and whiteboards. That was the challenge that faced an American crude oil logistics company in 2012, when it grew 10-fold in just six months. It needed a planning solution that could handle the complexities of multimodal logistics, and fast.
The latest supply-chain news, analysis, trends and tools for executives in the consumer packaged goods industry. Learn how consumer packaged goods companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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