E-Commerce/Omni-Channel

Amazon Plans to Invest $1 Billion in Logistics and Robotics Companies

April 21, 2022

Amazon.com Inc. says it plans to invest $1 billion in companies developing technologies in logistics, supply chain management and safety, as the retailer seeks to keep an eye on new ideas that might aid its core business.

It’s All About CX in Last-Mile Logistics

April 15, 2022

Sarah Nicastro, SCB Contributor

With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.

Online vs. Store Operations: Breaking Up Is Hard to Do

April 14, 2022

David Latona, SCB Contributor

What’s behind the push by retailers to undo years of effort, and separate e-commerce from brick-and-mortar fulfillment?

Amazon Drone Crashes, Delays Dim Jeff Bezos' Delivery Dreams

April 11, 2022

Bloomberg

Jeff Bezos went on 60 Minutes in 2013 and pledged to fill the skies with a fleet of delivery drones that could zip parcels to customers’ homes in 30 minutes. Asked when this future would arrive, the Amazon.com founder said he expected drone deliveries to commence in the next five years.

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VIDEO

Watch: Has the Pandemic Permanently Changed Last-Mile Delivery?

April 11, 2022

Russell W. Goodman, SupplyChainBrain

Final-mile delivery will not go back to pre-pandemic levels, says Khaled Naim, chief executive officer and co-founder of Onfleet. Shippers need to make adjustments.

How E-tailers Convert Returns to Revenue

April 10, 2022

Andrew Chan, SupplyChainBrain Contributor

With strategic messaging, smart automation and thoughtful incentives, retailers can convert returns into sales opportunities.

VIDEO

Watch: Trends in Last-Mile Delivery

April 6, 2022

Russell W. Goodman, SupplyChainBrain

Delivery of large, heavy or bulky items is one of the major trends that the pandemic has brought to last-mile delivery, says Shailu Satish, co-founder of DispatchTrack.

Online Shoppers Want Predictability More Than Speed, UPS Capital Says

April 4, 2022

Helen Atkinson, Senior Editor

New research shows shoppers are looking for a more customized delivery experience.

Teamsters Chief Vows to Pressure Amazon After Historic New York Vote

April 2, 2022

Ralph Henderson, SupplyChainBrain

Sean O’Brien, who was sworn in as international president of the Teamsters union last month, said it was vital to organize Amazon, which has “total disrespect” for its workers.

Four Ways to Boost Warehouse Productivity That Aren't Automation

March 31, 2022

Steve Shaheen, SupplyChainBrain Contributor

Despite raising wages and offering more unique benefits, retailers and manufacturers are losing staff and finding it difficult to replace them.

E-Commerce/Omni-Channel

The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.