Retailers offering free returns have fallen by half this year, suggesting easy returns is another trend unlikely to outlast the pandemic.

Retailers have invested heavily in predictive analytics to drive accurate purchasing. Yet they still have significant overstock problems.

Logistics has traditionally been viewed as a back-office function, but today it has a direct impact on the customer experience, says Michael Campese, senior vice president of sales and marketing with EFW.

To meet modern customer demands, including same-day delivery and real-time visibility, specialized companies within the last-mile space are needed.

In light of today’s era of inflation and a possible recession just on the horizon, now is the ideal time to seek out ways to optimize your business’s processes as a way to cut down on costs. 

As investor dollars that funded its creation and growth are now demanding profitability — just as they did for its predecessors — signals will emerge from the noise.

Transportation visibility software is among the technologies required to enhance the last-mile delivery customer experience, says Bart De Muynck, chief industry officer at project44.

The e-commerce leader is projecting that sales in the current quarter would be far below expectations.

Workers across the U.S. allege that the giant company is conducting a harsh crackdown on unionization activities, and they have responded with protests and strikes.

Dan Nevin, general manager with Inmar Post-Purchase Solutions, discusses how retail delivery services are coping with the impact of growing e-commerce volumes on greenhouse gas emissions.