Pandemic or no pandemic, e-commerce shoppers have upped their expectations of retailers and their logistics partners, with an emphasis on transparency, says Brian Bourke, chief growth officer with Seko Logistics.

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

The National Retail Federation forecasts that 2022 retail sales will grow between 6% and 8% over 2021. Sales were up 7.5% during the first eight months of the year.

Retailers have a fantastic opportunity to improve their competitive position using new technological tools for customer engagement. But the challenge of doing so is immense.

Regardless of the size of last-mile delivery companies, technology is enabling their operations today, says Dinesh Dixit, vice president of account excellence at LogiNext Solutions.

The department store chain has so far avoided the worst of an inventory pileup because it acted early and aggressively on data signaling worrisome sales trends.

Retailers are stuck with questions: What happens if there aren’t enough drivers to transport products on time? How do we get more drivers with profits down? And how do we provide a cushion for elevated diesel costs?

Large retailers grappling with supply-chain snarls, inflation and increased automation are cracking down on orders from their vendors.

It isn't all about speed, says Satish Natarajan, founder and chief executive officer of DispatchTrack. E-commerce shoppers are more concerned about communication.

There’s good news in Descartes’ recent study of consumer sentiment of sustainable delivery practices.