With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product. 

Final-mile delivery will not go back to pre-pandemic levels, says Khaled Naim, chief executive officer and co-founder of Onfleet. Shippers need to make adjustments.

Delivery of large, heavy or bulky items is one of the major trends that the pandemic has brought to last-mile delivery, says Shailu Satish, co-founder of DispatchTrack.

As more and more Latin American companies digitize their logistics operations, inefficient silos are falling, says Alfonso de los Rios, chief executive officer and co-founder of Nowports.

Robert Sutton, executive vice president of innovation with BNSF Logistics, discusses how supply chain service providers have pivoted to meet the needs of customers during the pandemic.

You might not be able to beat Amazon Prime, but you can make the supply chain changes necessary to be competitive, says Jason Murray, chief executive officer and co-founder of Shipium.

Dana von der Heide, chief commercial officer and founder of Parcel Perform, explains what’s driving the need for greater visibility in parcel delivery, and how to achieve it.

As cities go carless, how can issues of mobility be solved? Peter Berger, director of business development for Woven Planet Holdings Inc., has answers.