Heightened customer expectation, constrained resources and generational differences in purchasing are among the changes in the supply chain that companies must respond to, says Wonil Gregg, vice president of customer engagement at DCPerform.
The new generation of consumers is changing demand patterns, making them more unpredictable than ever before.Succeeding under these conditions begins with three simple changes.
In the darkest days of the COVID-19 pandemic, demand for many consumer products surged. But few industries experienced an explosion of activity like the furniture business.
Disruption in the supply chain brought on by the pandemic showed that transformational leadership is required over the next few years, says Michael Burnette, fellow at the Global Supply Chain Institute at the University of Tennessee.