According to the companies, LivePerson's chat offering gives merchants the ability to increase conversion rates through their online stores, and decrease cart abandonment. Customers can engage directly with a customer-service agent through a "click-to-chat" button. In the process, the customer's page data is dynamically passed through to the agent. Other integration features include customizable rules and triggers, and a fully functional and documented Javascript codebase. LivePerson's cloud-based platform enables businesses to connect in real time with customers via chat, voice and content delivery. hybris, which provides master data management and unified commerce functionality for business, is in the process of being acquired by SAP AG.

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