How can smaller online sellers compete with the fast-shipping options of giant retailers?

The age of e-commerce presents manufacturers, distributors and retailers with a raft of issues — especially with respect to technology and human relations, says Jeff Potts, director of e-commerce fulfillment for Sealed Air.

In an increasingly competitive industry, retailers can no longer rely on providing the right product at the right price, with customer service taking center ground in the battle for consumers’ hard-earned cash.

With increasing volumes of online purchases, and the ability to source products from across the globe, e-commerce businesses are having trouble finding enough space.