Eight p.m. in the "war room" of Johnson & Johnson Health Care Systems: 150 people from all over the world are on a conference call. The topic is a supply outage of trocars, a medical device used in microscopic surgery. Someone on the line, clearly untroubled by the crisis, speaks up. "It's just a trocar," he says.

Kenco, a third-party logistics services provider, has developed a set of dashboards to measure companies' sustainability efforts in their distribution, transportation and supply-chain activities.

A well-managed returns process will enable a business to get ahead of the game

The fog is beginning to clear. High-tech and other types of manufacturers are getting a better idea of what they must do in order to conform to new requirements for disclosing the presence in their products of conflict minerals from the Democratic Republic of the Congo (DRC) and neighboring states. Still, a number of questions remain unanswered.