Logistics technology can be key to achieving customer success. But before choosing it, you need to precisely define your customer groups. 

Delivery drones bearing your dinner or prescription have yet to take to the skies over any major city or even suburb. Why is that?

It’s tough enough starting a company. But for a female entrepreneur in the world of parcel logistics, it’s equally vital to promote diversity within the industry.

Many omnichannel retailers are adopting the practice of buy online, deliver from store (BODFS) as a powerful strategy for staying competitive in the last mile.

Autonomous trucks might be here sooner than expected, but getting the driver out of the cab is only the first step in realizing the technology's promise, says Wiley Deck, vice president of government affairs and public policy with Plus.

With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product. 

Final-mile delivery will not go back to pre-pandemic levels, says Khaled Naim, chief executive officer and co-founder of Onfleet. Shippers need to make adjustments.