Amazon. To the customer the word is synonymous with low prices, unlimited assortment, and fast and free shipping. To retailers it is a constant reminder that the retail landscape has been forever changed and they need to adopt to keep pace or be left on the outside looking in.

Harley-Davidson of New York City gambled that artificial intelligence would be the best way to drive the retailer's ad campaigns - and hit it big, the retailer says.

The sharing economy, aka Uberization, may be the biggest disruptor to supply chain strategic thinking since lean. Surprisingly, it still ranks last among our Future of Supply Chain survey respondents as a "disruptive and important technology." I suspect this will change soon.