Ram Gopalakrishnan, chief executive officer of Bricz, discusses the technology investments that retailers need to make to deal with today's supply chain challenges.

Even before the recent rise in fuel costs to an all-time high, brands had started taking a closer look at their cost of reverse logistics.

In last-mile delivery, customers want their orders within a specific window — not a vague “now” or “sometime tomorrow.” 

Because global modern supply chains are incredibly complex, involving a vast network of manufacturing and logistics personnel, even simple mistakes can result in lengthy delays.

Message to online shoppers who have enjoyed the perk of “100% satisfaction-guaranteed” returns: Your free ride is coming to an end.

 It’s time to start talking about last-mile delivery visibility in terms of clarity and control.

There are some basic characteristics that enable flexibility for last-mile carriers.

In the wake of the e-commerce explosion, triggered by the pandemic and growing concerns around supply chain sustainability, pickup and drop-off (PUDO) networks are projected to grow significantly in the coming years.

What do consumers want out of deliveries? As the world of delivery gets more competitive, the answer seems to elude more and more businesses.